• FREE UK RETURNS ON ALL ORDERS

  • FREE SHIPPING ON ALL ORDERS OVER £200

SHIPPING & RETURNS INFORMATION

We can deliver your goods to any address, whether your home, place of work or a friend's address. Please ensure you complete the desired delivery address during the checkout process.

COVID-19 (CORONAVIRUS) DELIVERY INFORMATION

Our website is still operating as usual and we continue to ship worldwide via UPS & FEDEX. There are currently minor delays with the UPS service in certain countries.

Most orders made via our website continue to be dispatched without disruption. We remain available via phone, email and Facebook chat if you need any assistance or to confirm when your order will be dispatched or if there may be any delays in transit.

SHIPPING CHARGES & TIMINGS

Orders made before 1pm (GMT) will be dispatched the same day, except during very busy sale/promotion/holiday periods. During very busy sale/promotion/holiday periods, we still dispatch the vast majority of orders same day, but unfortunately cannot guarantee this for all orders. Orders placed on the weekend are dispatched on Monday.

SHIPPING COUNTRY TIMINGS COST

UNITED KINGDOM

2 to 3 Working Days

FREE for orders over £200, £3 on orders below

EUROPE

3 to 5 Working Days

Delivery Charge is £20

UNITED STATES

2 to 3 Working Days

Delivery Charge is £20

REST OF THE WORLD

3 to 5 Working Days

Delivery Charge is £30*

*£70 delivery charge for delivery to the United Arab Emirates.

CUSTOM DUTY & TAXES

If you live outside the UK or EU, local customs or import duties may be charged when your parcel reaches your destination. Recipients outside the UK or EU will be responsible for any import duties, clearance fees and other additional charges. Brexit update: all EU orders are sent with VAT and duties pre-paid at no extra charge for our customers.

Free Returns On All UK Orders

Whilst we hope you're happy with our products and service, we understand that sometimes people wish to return goods for a variety of reasons. We want this process to be as simple and convenient as possible for you, so we offer a 60-day free returns policy and include a returns form and returns shipping labels with every order.

Unwanted goods must be returned in an unused, fully resalable condition and any tags must be intact. Extra care must be taken when trying on clothing, please ensure you are not wearing any make up, fragrance or deodorant that may leave a scent or mark. We reserve the right to refuse an exchange or refund if goods are not returned in a saleable condition or are damaged.

RETURNING GOODS FROM THE EU

Due to legislation changes you will need additional paperwork to ensure no additional taxes or duty are applied to your return goods. Please email us at sales@alanpaine.co.uk with your order number and items you wish to return. We will send the relevant documents. Please note without these documents any additional tax and duty that may be applied will be deducted from your refund amount.

If the goods are being returned because they are unsuitable, the cost of return postage is to be paid by you. If the goods are being returned because they are faulty, we will pay the cost of returning the item. Proof of postage costs will be required.

RETURNING GOODS FROM OUTSIDE THE UK & EU

When returning goods from outside the EU you must attach a customs declaration describing the goods as ‘British Returned Goods’ only. Items returned with incorrect customs declaration may be delayed in customs and may lead to the parcel being returned to sender. We are unable to accept any parcel with customs charges payable, such parcels will be refused and returned to sender. We are unable to refund any import duties or local taxes in relation to returned or exchanged goods. In some circumstances refunds may be available from your local customs office. For further information please contact the relevant customs office directly. In cases where the item is deemed to be faulty we will only refund a maximum of £15 towards any return delivery charges incurred.

Returns Address

Our address for all returns is Alan Paine Knitwear, 4A Hamilton Way, Oakham Business Park, Mansfield, Nottinghamshire NG18 5BU, England.

For further information you can contact one of our customer service representatives who will be happy to talk you through the procedure, simply call +44 (0)1623 339002 (Local Rates apply).