DELIVERY INFORMATION

 

Wherever possible we will deliver your order via UPS, you should receive a unique tracking number within your Shipment email. If you visit their website, www.ups.com and enter the unique tracking number, you should see the delivery status of your order.

UK Delivery

If your order is for more than £50 then delivery is free to anywhere in the UK. For orders under that value, the delivery charge will be £6. Timescales vary depending on location, however we use UPS and the majority of locations are delivered to within two to three days once your order has been despatched.

Eire & Europe Delivery

If your order is for more than £90 then delivery is free to anywhere in Eire and Europe. For orders under that value, the delivery charge will be £12*. Timescales vary depending on country, however we use UPS and the majority of countries are delivered to within three to four days once your order has been despatched.

*£20 delivery charge for the following countries Denmark, Estonia, Sweden, Finland, Lithuania and Latvia.

USA Delivery

For orders to the USA there is a delivery charge of £30. Timescales vary depending on location, however we use UPS and the majority of locations are delivered to within three to four days once your order has been despatched. Please note for USA orders, duty averaging 16% plus local sales tax will be billed directly by the courier.

Rest of World Delivery

For orders to the rest of the world the delivery charge will be £30*. Timescales vary depending on country, however we use UPS and the majority of countries are delivered to within five to six days once your order has been despatched. 

We aim to get all purchases out for delivery the day after we receive them (Mon - Fri) but should you need goods urgently please let us know and we will try and make arrangements for a faster courier service, although this may incur an extra charge.

*£70 delivery charge for delivery to the United Arab Emirates

 

Import Duty

We ship to all countries outside of the EU on a DDU basis (Delivery Duty Unpaid). This means that you are liable for any local sales taxes or import duties which may be charged on your item(s). We have no control over these charges and cannot confirm how much the charges may be. You are also responsible for providing any information required by customs to ensure the goods are cleared. Occasionally goods may be subject to delays, due to customs or weather. Customs policies vary widely from country to country so we recommend you contact your local customs office for more information.

 

RETURNS POLICY

EXTENDED CHRISTMAS RETURNS POLICY

Our extended Christmas returns policy is valid from 20th October 2017. This means that you can now return online purchases up until 15th January 2018. Normal exclusions apply.

 

 

Customer satisfaction is our top priority. If you are not happy with your goods or need to exchange an item for a different size you may return your goods at any time up to the end of 30 days after you receive the goods.

 

Unwanted goods must be returned in an unused, fully resalable condition and any tags must be intact. Extra care must be taken when trying on clothing, please ensure you are not wearing any make up, fragrance or deodorant that may leave a scent or mark. We reserve the right to refuse an exchange or refund if goods are not returned in a saleable condition or are damaged.

 

If the goods are being returned because they are unsuitable, the cost of return postage is to be paid by you. If the goods are being returned because they are faulty, we will pay the cost of returning the item. Proof of postage costs will be required.

 

When returning goods from outside the EU you must attach a customs declaration describing the goods as ‘British Returned Goods’ only. Items returned with incorrect customs declaration may be delayed in customs and may lead to the parcel being returned to sender. We are unable to accept any parcel with customs charges payable, such parcels will be refused and returned to sender. We are unable to refund any import duties or local taxes in relation to returned or exchanged goods. In some circumstances refunds may be available from your local customs office. For further information please contact the relevant customs office directly. In cases where the item is deemed to be faulty we will only refund a maximum of £15 towards any return delivery charges incurred.

 

Please note that Alan Paine is unable to compensate for any parcels that are lost or damaged in transit.

 

In the event of any failure to return any goods to us which have been validly cancelled, we shall have the right to charge any costs of recovery of the goods. We request that all goods are returned within 30 days of the date of your receipt of the goods and will make refunds to you in accordance with these terms within 30 days of the date of our receipt of goods.

 

For further information you can contact one of our customer service representatives who will be happy to talk you through the procedure, simply call +44 (0)1623 415760 (Local Rates apply) or send an email to sales@alanpaine.co.uk.

 

Our address for all returns is Alan Paine Knitwear, 4A Hamilton Way, Oakham Business Park, Mansfield, Nottinghamshire NG18 5BU, England and we request that you contact us as set out in these terms & conditions in relation to such returns.

 

All accurately returned products will be credited to the original purchaser’s credit card including sales taxes for all EU country shipments excluding packaging and shipping charges. Refunds of international customs duties and sales taxes are excluded on shipments outside the European Community (EU).